Investigating drivers of hidden student support cost in an open distance learning environment of South Africa
AbstractIn the open distance learning (ODL) sphere there are invariably incremental student support costs that largely remain unaccounted for and might not be readily apparent. From an educational perspective this raises serious concerns given that effective on and off-line student support could potentially reduce the intrinsic cost of studying at ODL institutions. Typical hidden student support service costs in ODL are rooted in areas such as information technology, registration, contact centre, lecturing and tutoring and human resources/administration support. The relevance of these hidden costs becomes pertinent when comparing the contribution of student support from a geographic perspective. Students from remote areas seemingly seek higher levels of support and assumingly cause higher hidden student support costs to educational institutions. Against this background, this article does not intend to provide actual costing, but rather provides an early exposition of relevant cost drivers that impact on student retention, throughput and success in ODL.
Copyright (c) 2016 L Le Roux, J Kembo, DH Tustin
This work is licensed under a Creative Commons Attribution 4.0 International License.
This journal is an open access journal, and the authorsÂ and journal should be properly acknowledged, when works are cited.
Authors, copyright holders, may use the publishers version for teaching purposes, in books, theses, dissertations, conferences and conference papers.Â
A copy of the authors' publishers version may also be hosted on the following websites:
- Non-commercial personal homepage or blog.
- Institutional webpage.
- Authors Institutional Repository.
The following notice should accompany such a posting on the website: This is an electronic version of an article published in SAJHE, Volume XXX, number XXX, pages XXX “XXX", DOI. Authors should also supply a hyperlink to the original paper or indicate where the original paper (http://www.journals.ac.za/index.php/SAJHE) may be found.
Authors publishers version, affiliated with the Stellenbosch University will be automatically deposited in the University Institutional Repository SUNScholar.
Articles as a whole, may not be re-published with another journal.
The following license applies:
Attribution CC BY-NC-ND 4.0