Information technology governance model for a low resource institution with fragmented IT portfolio
AbstractThe emergence of information technology governance in higher education has emerged as important for aligning information technology goals with that of institutions in order to achieve the mission and vision of institutions. Even though higher education institutions in South Africa have some form of information technology governance or information technology strategic committee in place, they are still struggling to operationalize their mandate effectively in order to achieve their objectives. The struggle is even more in settings that are low on resources and where the information technology portfolio is highly fragmented. In this article, an information technology governance model suitable for low resource settings and fragmented information technology portfolios is proposed to assist institutions having this type of setting achieve successful strategic information technology alignment. Case study research was used to: 1)Â understand information technology challenges that an institution with this type of setting faces and; 2)Â understand how other similar institutions have implemented their information technolgy governance. The findings from the case studies contributed to the development of an effective information technology governance model suited to these institutions with low resource settings and having fragmented information technology portifolios. Initial evaluation of the model using existing literature review, existing information technology governance frameworks and case studies used in the study indicate the validity of the model.
Ahlan, A. R., Y. Arshad and B. A. Ajayi. 2014. IT governance in a Malaysian public Institute of higher learning and intelligent decision making support system solution. In Engineering and management of IT-based service systems, 19â€’33. Springer, Berlin, Heidelberg.
Al Qassimi, N. and L. Rusu. 2015. IT governance in a public organization in a developing country: A case study of a governmental organization. Procedia Computer Science 64: 450â€’456.
AXELOS. 2019. Welcome to ITIL 4. https://www.axelos.com/itil-update (Accessed 13 March 2019).
Baxter, P. and S. Jack. 2008. Qualitative case study methodology: Study design and implementation for novice researchers. The Qualitative Report 13(4): 544â€’559.
Bianchi, I. S. and R. D. Sousa. 2016. IT Governance mechanisms in higher education. Procedia Computer Science 100: 941â€’946.
Broussard, F. W. and V. Tero. 2007. Configuration and change management for IT compliance and risk management: The tripwire approach. White Paper. IDC.
Council on Higher Education South Africa. 2007. HEQC Institutional Audit Manual. http://www.che.ac.za/mediaandpublications/accreditation-and-national-reviews/heqc-institutional-audits-manual-2007 (Accessed 12 August 2014).
Council for Higher Education (CHE). 2016. South African Higher Education Reviewed Two decades of democracy. http://www.che.ac.za/media and publications/monitoring-and-evaluation/south-African-higher-education-reviewed-two-decad-0 (Accessed 12 August 2014).
Creswell, J. W. 2009. Research designs: Qualitative, quantitative, and mixed methods approaches. Callifornia: Sage.
De Vaus, D. A. and D. de Vaus. 2001. Research design in social research. Sage.
FernÃ¡ndez, A. and F. Llorens. 2009. An IT governance framework for universities in Spain. In Proceedings of the EUNIS 2009 Conference, 1â€’13.
Flowerday, S., R. Von Solms and C. Johl. 2013. Information technology governance process maturity in Higher Education Institutions in South Africa. South African Journal of Higher Education 27(3): 627â€’644.
Flowerday, S., C. Johl and R. Von Solms. 2014. IT governance in the context of HE governance in South Africa. South African Journal of Higher Education 28(1): 128â€’148.
ISACA. 2012. COBIT 5: A business framework for the governance and management of enterprise IT. Isaca.
ISO. 2015. ISO/IEC 38500:2015 Information Technology â€’ Governance of IT for the organization. https://www.iso.org/standard/62816.html (Accessed 17 August 2018).
King Committee on Corporate Governance and M. E. King. 2016. King IV Report on Corporate Governance for South Africa 2016. Institute of Directors in Southern Africa.
Krueger, D. A. 2009. Decentralized IT governance and policy in higher education. Research Bulletin 2009(5).
Lunardi, G. L., J. L. Becker and A. C. G. MaÃ§ada. 2009. The financial impact of IT governance mechanismsâ€™ adoption: An empirical analysis with Brazilian firms. In 2009 42nd Hawaii International Conference on System Sciences, 1â€’10. IEEE.
Morimoto, S. 2009. Application of COBIT to security management in information systems development. In 2009 Fourth International Conference on Frontier of Computer Science and Technology, 625â€’630. IEEE.
Onwuegbuzie, A. J. and N. L. Leech. 2007. Sampling designs in qualitative research: Making the sampling process more public. The Qualitative Report 12(2): 238â€’254.
Pereira, R. and M. M. da Silva. 2011. A maturity model for implementing ITIL V3 in practice. In 2011 IEEE 15th International Enterprise Distributed Object Computing Conference Workshops, 259â€’268. IEEE.
Pereira, R. and M. M. da Silva. 2012. IT governance implementation: The determinant factors. Communications of the IBIMA, 1â€’3.
QS World University Rankings. 2018. Who rules?. https://www.topuniversities.com/university-rankings/world-university-rankings/2018 (Accessed 18 November 2018).
Saunders, M., P. Lewis and A. Thornhill. 2009. Research methods for business students. Pearson education.
Simonsson, M. and P. Johnson. 2006. Defining IT governance â€’ a consolidation of literature. In The 18th conference on advanced information systems engineering (Vol. 6).
Van Grembergen, W. and S. De Haes. 2005. Measuring and improving IT governance through the balanced scorecard. Information Systems Control Journal 2(1): 35â€’42.
Wallege, J., S. Poppema, H. Pijlman and L. Bruggeman. 2009. The Groningen Agreement 2.0: Investing together in knowledge and innovation. Groningen, North Western Europe.
Wellington, J. and M. Szczerbinski. 2007. Research methods for the social sciences. AandC Black.
Xue, Y., H. Liang and W. R. Boulton. 2008. Information technology governance in information technology investment decision processes: The impact of investment characteristics, external environment, and internal context. Mis Quarterly, 67â€’96.
Yin, R. K. 2017. Case study research and applications: Design and methods. Sage publications.
This journal is an open access journal, and the authorsÂ and journal should be properly acknowledged, when works are cited.
Authors, copyright holders, may use the publishers version for teaching purposes, in books, theses, dissertations, conferences and conference papers.Â
A copy of the authorsâ€™ publishers version may also be hosted on the following websites:
- Non-commercial personal homepage or blog.
- Institutional webpage.
- Authors Institutional Repository.
The following notice should accompany such a posting on the website: â€œThis is an electronic version of an article published in SAJHE, Volume XXX, number XXX, pages XXXâ€“XXXâ€, DOI.Â Authors should also supply a hyperlink to the original paper or indicate where the original paper (http://www.journals.ac.za/index.php/SAJHE) may be found.
Authors publishers version, affiliated with the Stellenbosch University will be automatically deposited in the University Institutional Repository SUNScholar.
Articles as a whole, may not be re-published with another journal.
The following license applies:
Attribution CC BY-NC-ND 4.0