BRITS, H. . The integration of quality management functions within a university: A systems approach. South African Journal of Higher Education, [S. l.], v. 25, n. 7, 2011. DOI: 10.20853/25-7-5567. Disponível em: https://www.journals.ac.za/sajhe/article/view/5567. Acesso em: 7 oct. 2025.